Attribute positive Approach
Approach
If you’ve flown in an airplane, you know the approach is critical
to making a smooth landing. If a pilot attempted to land a
plane without giving thought to the approach, trouble
would certainly follow.
Have you ever experienced
a troublesome interaction
with an employee?
with your boss? Part of the
problem may have been
with your approach. Communications
proceed more
smoothly and constructively when your approach is positive.
To approach a person in a positive manner, be pleasant and
gracious. When appropriate, smile sincerely. A smile ranks high
among likability factors and helps to put people at ease.
Approach The manner of
addressing both a person
and the subject. It’s the preface
to a communication, something
that sets the stage. From a speaker’s
approach, a listener forms expectations
of what’s coming next.
To approach the subject in a positive manner, be well prepared. Know what you’re going to say. Early on in your message, allude to some benefit the listener stands to gain by hearing you out.
It’s always positive when you approach a person respectfully, treat the subject reasonably, and convey confidence. Keep this in mind as you read this book: every technique works better with the right approach.
In later chapters, you’ll find out more about positive approaches to specific situations and positive attributes to add to your communications. For now, store in your memory bank this “A” of the fundamental ABCs: approach in a positive manner to set the stage for a pleasant and productive interaction.
Confidence An attribute of a positive approach and a trademark of skillful communicators.
Confidence is synonymous with self-assurance. Confidence shores you up to remain calm and composed, even under pressure.When you convey confidence, people are more inclined to place their confidence in you. Confidence is not arrogance. Arrogance is unwarranted conceit. It’s evidence of an enlarged ego.When people are approached arrogantly, most react negatively.
