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Interactions in a Contemporary Organization
You can see at a glance some of the obvious differences between
contemporary and old-order organizations, two extremes on the
management continuum.
A contemporary organization
is flatter. Within it,
interactions are more fluid.
And it places a premium
on feedback. More people
report to any one manager,
and there are fewer managers.
Teams are common,
and communication networks allow people to interact with each
other quickly and easily. Let’s look at some of the characteristics
of the contemporary organization in more detail.
Contemporary organization
An organization that
reflects current trends and
applies up-to-date management principles
and practices. It’s the “new”
form of organization, as opposed to
the “old order” of things.
Flattened
In recent years, many organizations have dismantled the old
hierarchical form. The multiple levels of a traditional structure
have been reduced and replaced with self-managed teams or
cross-functional work groups. The “chain of command” is neither
as long nor as rigid. Some of the traditional formalities
have dissolved, allowing interactions to occur on a more casual
basis.
As a former manager
in a highly hierarchical
corporation, I can remember
when you wouldn’t
think of addressing the
CEO in any way other
than “Mr. Karey” (“Sir”
was implied by a deferential
tone of voice). Now,
it’s not uncommon in
some companies to wave
at the CEO from across
the room and, with a tone
of good-friend familiarity,
shout out, “Hi, Joan!”
Know the Norms
Even in the most contemporary
organizations,
there’s still such a thing as “corporate
etiquette.” There are protocols
and courtesies all employees are
expected to observe. Many organizations,
for example, still frown on going
over the boss’s head. If you go over
the boss’s head, you do so at your
own risk. Know the “unwritten rules”
and norms of acceptable conduct
where you work.And let your
employees know what they are, too,
so they don’t inadvertently cross the
line and commit a breach of etiquette.Fluid
An old-order organization is like a skyscraper. Navigating through
its many levels can be time-consuming and tedious, especially
when you try to elevate an issue from the ground floor to the top.
In contrast, a contemporary organization is like a modern
two-story building. You can move between sections with
greater ease and speed. Since you don’t have to wend your
way though and wait for layers of approval, you can respond to
situations more rapidly. Often, you have greater access to
those “in the know.”
You can interact more readily, not only within your own team
or department, but across functional lines as well. A contemporary
organization allows and even encourages the flow of informal
communication between and among interdependent groups.
Because a contemporary form is more “open,” you have
more avenues for advancing your ideas and the ideas of
employees on your team. You also gain greater visibility for
yourself and for promotable personnel. Occasions that give you
visibility, such as meetings and presentations with executives,
are opportunities to showcase your relational skills.
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