Ideas dont
You can minimize the
likelihood of unwarranted
legal action. How? Foster
an atmosphere of open
communication. Without
it, employees conclude
their ideas dont matter
and their concerns are of
no concern to you. They
may think an issue management
should address is
being ignored. Resentments
brew.
Unresolved concerns and ongoing conflicts foment an environment rife with resentments and hostilities. As a result, it’s ripe for litigation. A discontented and disgruntled employee will sometimes look for an excuse to sue. The combined effects of these four factors— technology, time intensity, diversity, and liability— make strong interpersonal skills a “must.” So do the characteristics of contemporary organizations.
Handle with Care Never appear to take lightly what someone else takes seriously.You may think a concern an employee expresses is “no big deal.” But if it’s important to him or her, respond as though it’s important to you. If you dont, it’ll become important to you when you have to deal with the backlash that may occur. If you laugh off or make light of a matter someone considers serious, you risk offending that person.They’ll feel you don’t take them seriously.
Liability IssuesPay particular attention and respond immediately to any issues of potential liability. These would include age, ethnic, or gender bias, harassment, health or safety hazards in the workplace, or threats.
